"notice"
"onenga"Promotion
(free gift with purchase Promotion)
has ended.
[ Important Notice on Delivery ]
The shipping methods and estimated delivery times for each country are listed below.
If living in a country not listed below, please contact us by email for delivery availability.
Before purchasing our product, please be sure to check import tariffs in your country.
In some countries/regions there may be other costs such as customs clearance fees and import tariffs for which the customer is responsible.
Customer must bear the them for receiving the product.
We do not mark the value of goods below the selling price on invoices, or mark goods as “ gifts”. These are illegal according to Customs regulations.
Also, please be aware that shipment may be delayed due to customs clearance.
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1.Delivery Company
2.Shipping method (Air or Surface mail)
3.Estimated delivery time
＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
United States of America
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)／Japan Post
2.Air
3. 1-6weeks
(We can not send the parcel to the PO Box.)
Australia
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Canada
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
＊Please let us know your company name, address and phone number in the address below within 2 hours from the date of purchase.
[email protected]
China
1.Japan post
2.Air
3.1-6 weeks
Republic of Korea
1.1-4weeks
2.Air
3.1-4 weeks
Taiwan
1.Japan post
2.Air
3.1-4 weeks
Hong Kong
1.Japan post
2.Air
3.1-4 weeks
Thailand
1.Japan post
2.Air
3.1-4 weeks
United Kingdom
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Singapore
1.Japan post
2.Air
3.1-4 weeks
Estonia
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Netherlands
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Croatia
1. 1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Sweden
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Serbia
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Denmark
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Norway
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Finland
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Latvia
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Lithuania
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Philippines
1.Japan post
2.Air
3.2-8 weeks
Iceland
1.Japan post
2.Air
3.2-8 weeks
Indonesia
1.Japan post
2.Air
3.2-8 weeks
Austria
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Belgium
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Poland
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Malaysia
1.Japan post
2.Air
3.2-8 weeks
Italy
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
Spain
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Germany
As of now, we cannot ship to Germany.
New Zealand
1.Japan post
2.Air
3.1-3 months
Qatar
1.Japan post
2.Air
3.2-8 weeks
Switzerland
1.Japan post
2.Air
3.2-4 months
France
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Turkey
1.Japan post
2.Air
3.2-8 weeks
Panama
1.Japan post
2.Air
3.2-8 weeks
Hungary
1.Yamato Transport Company(The parcel is mainly take over to the UPS.) ／Japan Post
2.Air
3.1-6 weeks
(We can not send the parcel to the PO Box.)
Mexico
1.Japan post/Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.Air
3.2-8 weeks
Belarus
1.Japan post
2.Air
3.2-8 weeks
Ireland
1.Japan post
2.air
3.1-3 weeks
Chile
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.air
3.2-8 weeks
Colombia
1.Japan post
2.air
3.1-3 months
Greece
1.Japan post
2.Surface
3.1-4 months
United Arab Emirates
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2.air
3.2-8 weeks
Brazil
(addressed to the company)
1.Yamato Transport Company(The parcel is mainly take over to the UPS.)
2. Air
3. 2-8weeks
(We can not send the parcel to the PO Box.)
＊Please let us know your company name, address and phone number in the address below within 2 hours from the date of purchase.
[email protected]
Brazil
(addressed to private home)
As of now, we cannot ship to private homes.
The delivery time is just an estimated day, so please note that it may take extra days to deliver due to changes in postal conditions in Japan and COVID-19 situation in each country.
In case of non-delivery or damage, a full refund will be given to the customer after the investigation is completed.
The investigation will take approximately one month.
We will not be able to refund or ship a replacement product until the results of the investigation are available.
Please prepare a PayPal account for refund.
Also we do not use other delivery company other than those listed above.
We are sorry that we are currently unable to ship out to following countries.
Afghanistan
Argentine
Iran
Iraq
Guatemala
Kuwait
Colombia
Peru
Paraguay
Russia
We are constantly updating this information, so please check back before purchasing.
(As of June 24, 2022)